Refund policy

1. General Provisions

This Return & Refund Policy applies to all digital products, including online courses, digital learning programs, e-books, templates, downloadable files, and any other electronically delivered content (“Digital Products”).
By purchasing a Digital Product, the customer accepts the terms of this Policy.

Digital Products are intangible and delivered immediately after purchase; therefore, refunds are generally not possible under Slovenian and EU consumer protection rules.

2. Right of Withdrawal Under Slovenian Law

Under Article 44 of the Slovenian Consumer Protection Act (ZVPot-1), consumers normally have a 14-day right to withdraw from a distance contract.

However, this right does not apply once:

  • the digital content has been delivered immediately,

  • the consumer has given explicit prior consent to begin delivery during the withdrawal period, and

  • the consumer has been clearly informed that they lose the right of withdrawal once delivery begins.

Because AML Academy digital products are delivered instantly (course access, downloadable materials, activation links), the customer expressly agrees to immediate delivery and therefore loses the right to withdraw from the contract upon purchase.

3. No Returns or Refunds After Access

Once the customer:

  • accesses an online course,

  • logs into the user account,

  • opens or downloads any materials,

  • receives login credentials or an activation link,

refunds are no longer possible, as the digital content has been delivered.
This follows the rules of ZVPot-1 and the EU Consumer Rights Directive.

4. Eligibility for a Refund Before Access

A refund may be granted only if all of the following conditions are met:

  • The customer has not accessed the Digital Product,

  • The Digital Product has not been delivered (no login sent, no account created),

  • The request is made within 14 days of purchase,

  • Proof of purchase is provided.

If these conditions are met, a full refund may be issued.

5. Duplicate Purchases

If a customer accidentally purchases the same Digital Product more than once, they are entitled to a refund for the duplicate transaction. Proof of duplicate purchase is required.

6. Technical Issues

If the customer is unable to access a Digital Product due to a technical error originating from the provider, the provider will:

  1. Assist in resolving the issue,

  2. Provide an alternative method of access, or

  3. Issue a refund if access cannot be restored within a reasonable timeframe.

Refunds cannot be granted for issues caused by the customer’s device, software, or internet connection.

7. Unauthorized Transactions

Refunds for unauthorized or fraudulent transactions may be issued only after:

  • completion of an internal review,

  • verification with the payment processor, and

  • confirmation that the purchase was not made by the customer.

Additional documentation may be requested.

8. Subscription Services (If Applicable)

For subscription-based services:

  • Customers may cancel at any time,

  • Cancellation stops future billing,

  • Previously billed periods cannot be refunded,

  • Refunds for renewals are only possible if no access was made after renewal and the request is submitted within 3 days of the renewal charge.

9. How to Request a Refund

Refund requests must be submitted to:
amla@2gether.si

Please include:

  • Full name,

  • Email used for purchase,

  • Order number,

  • Reason for the request.

The provider will respond within 7 business days.

10. Policy Amendments

The provider reserves the right to modify this Policy at any time.
Changes take effect immediately upon publication on the website.

11. Contact

For questions regarding this Policy, please contact:
amla@2gether.si